Effective September 27, 2026.
We want your Travel Tales print to arrive safely and match your order. For help, email letsgojose@gmail.com with your order number and a description of the issue. Your purchase is with Let’s Go Productions, LLC; contact us rather than sending a return directly to our printer.
Damage, defects or an incorrect print
Please inspect your delivery promptly. If there is damage, a printing defect or an incorrect item, contact us as soon as reasonably possible. Photos of the print, packaging and shipping label help us investigate. Keep the packaging if you can; contact us even if photographs or packaging are unavailable.
We will work with you to provide an appropriate replacement, refund or other remedy required by applicable law. You will not be charged return postage for a confirmed defective, damaged or incorrect item. Do not return anything until we provide instructions. Prompt reporting helps resolve supplier claims but does not remove your statutory rights.
Change of mind
For standard catalog prints, request a return within 30 days after delivery. After receiving return instructions, send the print within 14 days. Please return it unframed, unmounted and undamaged, packed securely. Reasonable inspection does not by itself make a print ineligible.
You pay return postage for a voluntary change-of-mind return. Original shipping charges are not refunded for these voluntary returns unless applicable law requires otherwise. We do not charge a restocking fee. If an item was handled beyond reasonable inspection and lost value, any deduction will be explained and made only where permitted by law.
Do not send returns to our business address or FinerWorks without instructions; we will provide the correct destination. For exchanges, contact us before returning your print.
Cancellation and address changes
Email us as soon as possible if you need to cancel or change an order. We will try to stop or update it before production. Once production or dispatch has begun, a requested change may not be possible. This does not restrict any cancellation or withdrawal right available under applicable law.
Refunds
We will notify you of the outcome and submit an approved refund to the original payment method within five business days, or sooner where law requires. Your payment provider may take additional time to display it. We will not substitute store credit for a refund you are legally entitled to receive without your agreement.
Missing deliveries and consumer rights
If a parcel is overdue or tracking says delivered but you cannot locate it, contact us. We will investigate with the delivery provider and arrange an appropriate remedy; a tracking scan alone does not automatically close your claim.
Screen brightness, paper and viewing light can affect appearance. These ordinary differences do not excuse a materially incorrect or defective product.
This policy adds to mandatory consumer rights and does not replace them. Where local law provides stronger cancellation, return or refund rights, those rights apply. Standard catalog prints are not treated as nonreturnable merely because they are printed after ordering.